Microsoft Sculpt Keyboard Not Working Windows 10

Microsoft Sculpt Keyboard Not Working Windows 10

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Keyboards are basic but important input devices when using any kind of computer. Without them, it would be difficult to type. They can also be used for various shortcut combinations that allow users to control their computers better. That's why when a keyboard isn't working as intended, it becomes a huge problem.

The way the Ergonomic keyboard stopped working was also different for different users. For example, some people claimed that it simply stopped responding altogether, while others said that it would become unresponsive temporarily several times a day, with the system restart resolving the situation.

There are plenty of people who had the exact same problem and were understandably getting frustrated. A keyboard that was recently bought should not just randomly stop working. However, in order to get down to the root cause, quite a few troubleshooting steps should be done, and we provide several of them below.

The Microsoft Ergonomic keyboard driver is important for your Ergonomic desktop keyboard. The compatible Ergonomic keyboard driver, such as the Microsoft Sculpt Ergonomic keyboard driver, Microsoft Natural Ergonomic keyboard driver, Microsoft Surface Ergonomic keyboard driver keeps the Microsoft Sculpt Ergonomic keyboard not working issue, Natural Ergonomic desktop Wireless USB keyboard disconnecting away from your desktop PC or Surface laptop. To download and install the proper keyboard drivers for the Microsoft Ergonomic accessory device, you have below top three channels.

I have a Microsoft Sculpt wireless keyboard with separate keypad. I'm working with Windows 10 Pro on a Dell Ultrabook, Intel I5 64bit X64 and O365 and Office 2016. I also have two screens in addition to the laptop screen.

All you have to do is simply press the Windows + Space bar keys on your keyboard simultaneously. A considerable amount of users have reported that by doing this, their keyboard has started working again.

Due to the convenience brought by the wireless peripherals, most users prefer using a wireless keyboard. However, wireless keyboard not working happens frequently during use. This post discusses how to fix the problematic wireless keyboard of different brands like Logitech/HP/Dell/Microsoft.

Whether you are facing Logitech wireless keyboard not working, HP wireless keyboard not working, Dell wireless keyboard not working, or Microsoft wireless keyboard not working, you can find fixes in this post.

Keep the USB receiver connected to your computer and remove other external devices like USB flash drive, speaker, printer, etc. Then reboot your computer and plug the removed devices one by one to see if one of them causes your wireless keyboard not working.

If the keyboard now works, this means that the previous USB port is not working. If the keyboard still does not work, try plugging it into a USB port on another computer. If the keyboard works, you know that the USB ports on your computers are the culprits behind this issue.

Problematic USB receiver can also lead a wireless keyboard not working. Remove the USB receiver and plug it into another usable USB port. If the wireless still does not work the USB receiver becomes unusable and you should replace it with a new one.

Some users noticed that the keyboards start working if they switch their devices to the UEFI settings. You might have a Windows-related problem if the keyboard works in UEFI but stops when Windows loads up.

Filter Keys is an accessibility feature that assists users who may have trouble using the keyboard due to motor skills issues. If you enable Filter Keys, for example, your keyboard may disregard a key input if it thinks you pressed it by accident. To eliminate this as a possible reason for your Windows key not working, you might want to make sure Filter Keys are disabled.

Finally, if none of these fixes have restored your Windows key, it's possible that the keyboard is damaged or defective. There could be an electrical problem or even a mechanical issue preventing the keyboard from working. The easiest way to test this is to plug in a different keyboard and see if you have better results. If the replacement keyboard works, you almost certainly have a defective keyboard that needs to be replaced.

It might seem strange, but the likely cause of your "Control" key seemingly not working on a Mac is that it is actually acting as "Control," rather than a "Command" key. As "Control" has few functions in Mac OS X, this could result in the key appearing to be faulty. By default, the "Command" key is either mapped to the "Control" or "Windows" keys on a Microsoft keyboard. As such, you should be able to trigger keyboard shortcuts by substituting the "Windows" key for the "Control" key.

Read NextKeyboard Typing Backward? Try these SolutionsRoblox Shift Lock Not Working? Try these 6 Solutions"Hey Siri" Not Working? Try these 20 Unique SolutionsXfinity Remote Not Working? Try these solutions.no-icon:before{display:none;} By Kevin ArrowsJune 17, 2022 12 minutes readKevin is a certified Network Engineer {"@context":"http:\/\/schema.org","@type":"Article","dateCreated":"2017-07-14T21:56:00-05:00","datePublished":"2017-07-14T21:56:00-05:00","dateModified":"2022-06-17T14:40:48-05:00","headline":"Wireless Keyboard Not Working? Try these solutions","keywords":[],"url":"https:\/\/appuals.com\/fix-wireless-keyboard-not-working-on-windows\/","description":"A wireless keyboard might not work on Windows due to hardware issues with the keyboard or issues in the keyboard\u2019s configuration in the Windows system. The hardware issues may range from a stuck key o","articleSection":"Windows Troubleshooting","articleBody":"A wireless keyboard might not work on Windows due to hardware issues with the keyboard or issues in the keyboard\u2019s configuration in the Windows system. The hardware issues may range from a stuck key on the keyboard to a malfunctioning circuit board of the keyboard. Problems usually arise when a wireless keyboard stops working on Windows or shows extreme lag. The issue occurs on different makes\/models of the wireless keyboard and systems. \r\n\r\n\r\n\r\nA wireless keyboard might not work due to many factors but the following can be easily considered as the main ones:\r\n\r\n\r\n1. Check Ports\r\nThe first thing you should do is check your system ports. Sometimes the issue might simply be in the port that you are plugging your keyboard receiver in. Try plugging your keyboard receiver in different ports and see if the issue is solved or not. Also, verify that there isn\u2019t a power surge on any USB port.\r\n\r\nNote: Make sure you are connecting directly to your PC port. If you are using a USB hub then that might be faulty. So, try connecting your receiver directly.\r\n2. Resynchronization\r\nResynchronizing the connection between your receiver and keyboard solves the problem as well. In many cases, the problem gets solved by reestablishing the connection of your keyboard.\r\n\r\nHere are the steps that need to be performed to resynchronize your keyboard and receiver.\r\n\r\n \tLook for a button on your receiver device (that needs to be plugged into your PC). If you don\u2019t have a button on your receiver device (some devices don\u2019t have one) then skip the next step.\r\n \tPress the button on your receiver and insert it into the PC port\r\n \tIf a dialogue or setup screen comes up on the screen then follow the on-screen instructions\r\n \tNow locate a button on your keyboard. It should be on the bottom or aside. Press this Connect button\r\n \tYou should see a green light on the receiver or a notification on your screen once the connect button is pressed. This means that the synchronization is successful. If you don\u2019t see anything then that means the connection didn\u2019t establish between the receiver and your keyboard. You should repeat all the steps given above.\r\n\r\nThe problem should be gone once the receiver and keyboard are successfully resynchronized.\r\n3. Check Batteries\r\nCheck the batteries on your keyboard. If you just bought the keyboard then make sure that there are batteries inside the keyboard. On the other hand, if you have an old keyboard then try putting a new set of batteries as the old ones might be dead.\r\n4. Remove Interference\r\nThere are a lot of things that can cause interference between the connections of your keyboard. This should be noted especially if your keyboard connects and disconnects randomly.\r\n\r\nThe things that might interfere include wireless routers, radios, big metal objects, cellphones, electrical devices, fluorescent lights, and lots more. Generally, you would want to keep electrical and metallic devices at least 8-10 inches away from the keyboard or any other wireless device. Also, make sure that you aren\u2019t putting the keyboard or mouse on a metallic surface. Big metallic objects should be kept at least 3 feet away from wireless devices.\r\n5. Run the Hardware Troubleshooter\r\nIf you have ruled out all the hardware connectivity issues then it\u2019s time to use the Windows own troubleshooter to try to solve the issue. This troubleshooter will automatically detect any problems you might have.\r\n\r\n \tHold the Windows key and press R.\r\n \tType control.exe \/name Microsoft.Troubleshooting and press Enter.\r\n\r\n\r\n\r\n \tSelect Hardware and Sound. \r\n\r\n\r\n\r\n \tSelect Hardware and Devices.\r\n\r\n\r\n\r\n \tClick Advanced.\r\n\r\n\r\n\r\n \tMake sure the option Apply repair automatically is checked.\r\n\r\n\r\n\r\n \tClick Next.\r\n\r\nWait for the system to search and detect any problems. It will automatically find and resolve any issue that might be causing these problems. Once it is done, follow any additional on-screen instructions. If the troubleshooter gives you an error then you can look up the solution for that too.\r\n6. Release the Stuck Keys on the Wireless Keyboard\r\nIf a key on your wireless keyboard is stuck in its press position, then that continuous signal from the pressed key may cause the wireless keyboard issue at hand. In this case, releasing the stuck keys on the wireless keyboard may solve the problem.\r\n\r\n \tGently press every key on your keyboard to check if any key is stuck in its pressed position like the F9 key or PrtScn key.\r\n \tIf so, try to release the stuck key and once it is released, check if the wireless keyboard is working normally.\r\n\r\n\r\n\r\n7. Re-plug the Wireless Dongle into the System\r\nA temporary communication glitch between the wireless keyboard and its USB dongle may cause the non-functioning of the keyboard. Here, re-plugging the wireless dongle into the system may solve the problem.\r\n\r\n \tFirstly, unplug the wireless USB device (like a Logitech dongle) from the system.\r\n\r\n\r\n \tThen right-click on Windows and select Task Manager.\r\n\r\n\r\n \tNow end all the processes related to the OEM keyboard utility (like Logitech).\r\n\r\n\r\n \tThen plug back the wireless USB dongle into the system and afterward, check if the wireless keyboard is working fine.\r\n \tIf not, check if plugging the wireless USB dongle into another USB port (preferably, USB 2.0) resolves the problem.\r\n\r\n8. Perform a Cold Restart of the System\r\nIf a glitch occurs between the system and keyboard communication but the static current present on the system is not letting the related modules reset properly, then that could result in the wireless keyboard issue under discussion. In this case, performing a cold restart of the system may remove the static current from the PC\u2019s components and thus solve the problem.\r\n\r\n \tPower off the system and unplug all the peripherals from it (printer, mouse, keyboard dongle, etc.).\r\n \tNow unplug the system\u2019s power cable from the power source and in the case of a laptop, remove its battery.\r\n\r\n\r\n \tThen press and hold the system\u2019s power button for 30 seconds.\r\n \tNow remove the batteries of the wireless keyboard and wait for 5 minutes.\r\n \tThen plug back the wireless USB dongle to the system and afterward plug back the system\u2019s power cable.\r\n \tNow put back the batteries of the wireless keyboard and then power on the system.\r\n \tThen boot the system into BIOS and check if the wireless keyboard is working fine in BIOS. If not, then make sure the wireless keyboard is not faulty by using it on another system.\r\n \tIf the keyboard was working fine in the system\u2019s BIOS, boot the system into Windows and check if the wireless keyboard is operating normally.\r\n \tIf the issue was resolved but returns, then you may be generating a type of static current (certain types of shoes on a particular type of carpet can cause this phenomenon) that is causing the issue. Here, simply touch a metal object that is properly grounded, and afterward, check if the keyboard has started to work.\r\n\r\n9. Disable Filter Keys in the Control Panel\r\nYour Windows system is equipped with the Filter Keys accessibility option which helps people for whom it is difficult to hold multiple keys at once. To do so, this feature adjusts the response of your keyboard and ignores the repeated key presses. A wireless keyboard may glitch out and stop working properly if the system\u2019s Filters Keys feature is hindering its operation. In this scenario, disabling the Filter Keys feature may resolve the keyboard issue.\r\n\r\n \tRight-click Windows and open Settings.\r\n\r\n\r\n \tNow, in the left pane, head to the Accessibility tab, and the right pane, scroll down till the end.\r\n \tThen, in the Interaction section, open the Keyboard, and afterward, select Filter Keys.\r\n\r\n\r\n \tNow disable Filter Keys by toggling its switch to the off position and afterward, click on Filter keys.\r\n\r\n\r\n \tThen disable all the options shown there and close the Settings window.\r\n\r\n\r\n \tAfterward, restart your PC and upon restart, check if the wireless keyboard has started to work normally.\r\n\r\n10. Remove and add back the Wireless Keyboard to the System\u2019s Devices\r\nIf the Device's modules of your Windows system are glitched out and are not letting the input components of the OS work properly, then that may cause the keyboard issue at hand. Here, removing and adding back the wireless keyboard to the system\u2019s devices may solve the problem.\r\n\r\n \tRight-click Windows and open Settings.\r\n \tNow, in the left pane, head to the Bluetooth and Devices tab.\r\n \tThen, in the right pane, open Devices and check if the keyboard is shown there, like Microsoft Nano Transceiver.\r\n\r\n\r\n \tIf so, click on it, and near the top right-click on Remove Device.\r\n \tNow unplug the wireless USB dongle and wait for a few seconds.\r\n \tThen plug back the wireless USB dongle into the system and check if the wireless keyboard is working fine.\r\n\r\n11. Disable the Fast Startup Feature of Your System\r\nYour Windows system is equipped with a Fast Startup feature which reduces the boot time of the system by powering off the system in a mixed state of hibernation and sleep. If this feature is enabled (usually, enabled by default on Windows), then a glitch that caused the issue can carry on to multiple restarts, resulting in the issue under discussion. In this context, disabling the Fast Startup of the system may solve the wireless keyboard issue.\r\n\r\n \tClick Windows, type, and open Control Panel.\r\n\r\n\r\n \tNow select System and Security and open Power Options.\r\n\r\n\r\n \tThen in the left half of the window, click on What the Power Buttons Do, and afterward, in the right half of the window, click on \"Change Settings That Are Currently Unavailable\".\r\n\r\n\r\n \tNow untick Turn on Fast Startup and click on Save Changes.\r\n\r\n\r\n \tThen power off your system and unplug its power cable.\r\n \tNow wait for a minute and plug back the system\u2019s power cable.\r\n \tThen power on the system and check if the Wireless keyboard issue is resolved.\r\n\r\n12. Perform a Clean Boot of the System and Uninstall the Conflicting Applications\r\nYour wireless keyboard might fail to work if another application (like an anti-keylogger on your system is hindering the system\u2019s input modules. Here, performing a clean boot of the system may solve the keyboard problem.\r\n\r\n \tPerform a clean boot of your Windows system and make sure the application and drivers required by the wireless keyboard are enabled during the clean boot process.\r\n \tAfterward, check if the wireless keyboard has started to work.\r\n\r\n\r\n \tIf so, then find the conflicting application or process by enabling (one by one) the applications or processes disabled during the clean boot process. Once the conflicting application is found, you may keep it disabled at the system's startup or uninstall it.\r\n\r\nComcast\u2019s Constant Guard, especially, its anti-key logging component GuardedID is a reported culprit causing the non-functioning of wireless keyboards. If you have it (or something similar) installed on your system, then uninstalling it may clear the keyboard problem.\r\n\r\n \tRight-click Windows and select Apps & Features.\r\n\r\n\r\n \tNow expand the Constant Guard options and select Uninstall.\r\n \tThen confirm to uninstall Constant Guard and follow the prompts on the screen to uninstall it.\r\n \tOnce done, restart your PC and upon restart, check if the wireless keyboard is functioning normally.\r\n\r\n13. Reinstall the Wireless Keyboard Driver\r\nThe wireless keyboard may not work if its drivers on your system are corrupt as the keyboard modules may fail to execute properly. In such a case, reinstalling the wireless keyboard driver may solve the problem.\r\n\r\n \tRight-click Windows and open Device Manager.\r\n\r\n\r\n \tNow expand the Keyboard tab and right-click on the wireless keyboard.\r\n\r\n\r\n \tThen select Uninstall Device and confirm to uninstall the wireless keyboard device.\r\n \tOnce done, restart your system and upon restart, check if the wireless keyboard is working fine.\r\n \tIf not, download and install the latest driver from the OEM website.\r\n \tThen restart your PC and upon restart, check if the wireless keyboard is clear of the issue.\r\n \tIf that fails, check if installing an older version of the wireless keyboard drivers resolves the issue.\r\n \tIf that did not work, check if using the OEM utility (like Logitech Options) to pair the wireless keyboard with your system resolves the issue.\r\n\r\n14. Reinstall the OEM Wireless Utility\r\nIf the installation of the OEM wireless utility (like Logitech software) is corrupt, then that may cause the keyboard problem under discussion as that may not let the system\u2019s input modules function properly. In this context, reinstalling the OEM wireless utility may solve the problem. For illustration, we will discuss the process for Logitech software.\r\n\r\n \tDisconnect the OEM USB dongle from the system and exit the Logitech software from the system tray (if shown).\r\n \tNow, right-click on Windows and select Apps & Features.\r\n \tThen expand the options of the Logitech software and select Uninstall.\r\n\r\n\r\n \tThen confirm to uninstall the Logitech software and follow the prompts on the screen to uninstall it.\r\n \tNow restart your PC and upon restart, download the latest version of the Logitech software.\r\n \tThen launch it as administrator and follow the prompts on your screen to complete the installation of the Logitech software.\r\n \tOnce done, restart your PC and upon restart, launch the Logitech software as administrator and follow the prompts on your screen to pair it with your wireless keyboard. Keep in mind to connect the USB wireless dongle when asked by the application.\r\n \tAfterward, check if the wireless keyboard is working fine.\r\n\r\n15. Disable Power Management of the Keyboard in the Device Manager\r\nIf the system\u2019s Device Manager is powering off the keyboard or the USB hub where the wireless USB dongle is connected, then that may not let the keyboard work properly. In this case, disabling the power management of the wireless keyboard or USB hub by the Device Manager may solve the problem.\r\n\r\n \tRight-click on Windows and open Device Manager.\r\n \tNow expand the Human Interface Devices tab and right-click on the first wireless device.\r\n\r\n\r\n \tThen select Properties and head to the Power Management tab. If no Power Management tab is shown, repeat the same on the second device and keep on repeating till the one is found with the Power Management tab.\r\n \tNow, in the Power Management tab, untick Allow This Computer to Turn Off This Device and click on Apply\/OK.\r\n\r\n\r\n \tAfterward, repeat the same to all the devices in the Human Interface Devices tab, and once done, restart your PC.\r\n \tUpon restart, check if the wireless keyboard is working without issue.\r\n \tIf not, expand the Universal Serial Bus Controllers in the system\u2019s Device Manager and right-click on the first USB Root Hub.\r\n\r\n\r\n \tNow select Properties and head to the Power Management tab.\r\n \tThen untick the option of Allow This Computer to Turn Off This Device and click on Apply\/OK.\r\n\r\n\r\n \tNow repeat the same on all the USB Root Hubs in the Device Manager and then restart your PC.\r\n \tUpon restart, check if the wireless keyboard has started to work fine.\r\n\r\n16. Update the Firmware of Your Wireless Keyboard\r\nIf the firmware of your wireless keyboard is outdated, then its incompatibility with the updated OS might not let the keyboard work properly. In this context, updating the firmware of your wireless keyboard may solve the problem. For illustration, we will discuss the process through the Unifying Software utility.\r\n\r\n \tIn your system\u2019s tray, right-click on the Logitech icon and select Keyboard and Mouse Settings.\r\n \tNow, in the navigation bar of the Logitech Settings Panel, click on the asterisk-looking icon and click on Open Unifying Software.\r\n \tThen, head to Advanced in the Unifying Software and select Keyboard.\r\n \tNow, click on the Update Firmware button (if no update is available, then the button will be disabled) and follow the prompts on your screen to complete the firmware update of your wireless keyboard.\r\n\r\n\r\n \tIf you are also using a wireless mouse, make sure to update its firmware as well.\r\n \tOnce the firmware of the mouse and keyboard is updated, restart your system and upon restart, check if the wireless keyboard is operating fine.\r\n\r\n17. Create Another Windows User Profile\r\nYour Wireless keyboard might not work on your system if your user profile is corrupt as it may not let loading of the essential input modules. In this context, creating another Windows user profile may solve the keyboard problem.\r\n\r\n \tCreate a new user account (preferably, an administrator one) on your Windows system and log out of the current user account.\r\n\r\n\r\n \tNow log in to the new user Windows account and check if the wireless keyboard is working fine. If so, then you may transfer all your old account data to the new account (a tedious task).\r\n\r\n18. Reset The Circuit Board of The Wireless Keyboard\r\nIf the circuit board of your wireless board has malfunctioned, then that may lead to the non-working of the wireless keyboard, and resetting the same may solve the keyboard issue under discussion.\r\n\r\nWarning:\r\n\r\nAdvance at your own risk and with extreme care as resetting the circuit board of a wireless keyboard involves disassembling the keyboard hardware and if not done properly, you may damage the keyboard circuitry and may make it useless.\r\n\r\n \tFirstly, remove the batteries of the wireless keyboard and wait for a minute.\r\n \tThen reinsert the batteries (preferably, a new pair) and if the power LED of the wireless keyboard does not light, then the circuit board has malfunctioned and you are required to reset it.\r\n \tAfter confirming the issue is with the circuit board, arrange a screwdriver PH1, a paper clip or small electrical wire, and a magnifying glass (you can skip magnifying glass if it cannot be arranged).\r\n \tNow remove the keyboard batteries and unscrew all the back screws of the wireless keyboard.\r\n \tThen remove the back cover of the keyboard by unlocking the retaining notches of the keyboard. Be careful, not to break the notches, unlock them. \r\n \tNow remove the screws of the plate holding the small circuit board and turn over the circuit board.\r\n\r\n\r\n \tThen locate the contact node labeled as Reset. You may need to use the magnifying glass to locate the Reset node.\r\n \tOnce found, reinsert the batteries after remounting the battery compartment.\r\n \tNow use the electrical wire or paperclip to connect the keyboard\u2019s reset node to the ground (the black wire coming from the batteries) and wait for a second.\r\n \tThen release the connection and the power LED on the board should light up.\r\n \tAfterward, remount the circuit board and tighten its screws.\r\n \tNow properly close the back cover of the wireless keyboard and tighten the screws.\r\n \tThen unplug the wireless USB dongle from the system and wait for 10 seconds.\r\n \tNow insert back the USB dongle and hopefully, the wireless keyboard would be operating fine.\r\n\r\nIf the issue persists, then you may have to reset the PC to the factory defaults or perform a clean installation of the Windows.","publisher":{"@id":"#Publisher","@type":"Organization","name":"Appuals.com","logo":{"@type":"ImageObject","url":"https:\/\/appuals.com\/wp-content\/uploads\/2022\/10\/apuals_new_logo_B-1.png"},"publishingPrinciples":"https:\/\/appuals.com\/about\/#go-to-editorial-guidelines","sameAs":["https:\/\/facebook.com\/appuals","https:\/\/twitter.com\/appuals","https:\/\/www.linkedin.com\/company\/appuals\/","https:\/\/www.youtube.com\/channel\/UCR--2QnA0vYBfqsmSI3pQ9g","https:\/\/www.crunchbase.com\/organization\/appuals"]},"author":{"@type":"Person","name":"Kevin Arrows","url":"https:\/\/appuals.com\/author\/admin\/","description":"Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.","jobTitle":"Network Engineer","sameAs":["https:\/\/www.linkedin.com\/in\/kevin-arrows-228294216\/","https:\/\/twitter.com\/appuals?lang=en"],"knowsAbout":["Cisco, Windows, Microsoft, AWS, Azure, VMWare"],"alumniOf":{"@type":"Organization","Name":"Brunel University"}},"mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/appuals.com\/fix-wireless-keyboard-not-working-on-windows\/","breadcrumb":{"@id":"#Breadcrumb"}},"image":{"@type":"ImageObject","url":"https:\/\/cdn.appuals.com\/wp-content\/uploads\/2017\/07\/1-1.png","width":1200,"height":206}} Facebook Twitter LinkedIn Reddit Share via Email Print ABOUT THE AUTHOR Kevin ArrowsNetwork Engineer (LAN/WAN) | Email Twitter LinkedIn Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget. 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